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SAP FICO Support Analyst

  • Location: Chicago
  • Salary: US$110000.00 - US$120000.00 per annum
  • Job Type:Permanent

Posted 6 days ago

  • Contact: Hitesh Munsadia
  • Contact Email: hitesh.munsadia@cloud-international.com
  • Expiry Date: 12 November 2021
  • Job Ref: BBBH18109_1634133294
SAP FICO Support Analyst, End User, Chicago, USA. My client a very well known organisation are looking for a SAP Application Analyst - SAP FICO Support to join their team. Ideally they are looking for candidates to have a strong background with SAP FICO and have experience supporting the end users and configuration the SAP FI CO Module.

Candidates should have the following experience:

Responsibilities:

*Provide excellent customer service to business users, communicate timely and professionally via phone, email, or in person.
*Handle support calls throughout the SAP Solution Center support hour, create support tickets and log issue detail, continuously monitor and triage open unassigned tickets.
*Provide SME support for the resolution of break fixes and enhancements through design, configure, develop, maintenance and reports of application in the respective area.
*Utilize query and reporting tools to provide flexible and timely delivery of support and act as an SME to business users for solution proposals and training.
*Provide leadership and guidance to business by analysing, tracking and understanding system capabilities to recommend SAP best practices to increase process efficiency at minimum time.
*Prioritize support tickets for break fixes, enhancements and contribute to training by developing KB documents and KT sessions.
*Contribute to medium or large scale SAP projects as FICO SME in the respective area.
*Develop and maintain a professional and productive relationships within business units, IT team and support.
*Good communication skills, excellent analytical and troubleshoot skills to develop and deliver solution through application of personal experience and SAP best practices.
*Other duties as assigned by reporting manager.

Required Skills and Competencies:

*Minimum 5 years of experience including multiple life cycle implementation in Finance and Costing, support and project work in SAP ECC 6.0 or above.
*Hands on experience in design and configuration of SAP FICO modules and its key integration points with other SAP modules such as O2C and P2P.
*Ability to multitask and manage multiple deliverables via helpdesk support calls, production tickets and small to medium enhancement work.
*Strong knowledge in setting FICO master data such as GL account, vendor, customer, cost center, profit center, cost element, internal order etc.
*Lead a particular work stream via support tickets or enhancement work, identify changes in scope, perform system changes and coordinate testing with IT cross-function and business user.
*Detail knowledge in fixed asset accounting and support asset period close activities.
*Experience in cash application such as various payment methods, lockbox, positive pay, encashment, EBS file processing.
*Knowledge in EDI file processing and troubleshoot experience for inbound and outbound file processing.
*Supporting period end activities, year end activities, cross-company posting, foreign currency valuation process and reconcilliation activities.
*Posses strong knowledge in costing area including standard costing, MAP, product cost, COPA reporting and indepth understanding of CO integration to FI and other modules.
*Strong customer service skills, team player, collaborative and flexible.

Please do not hesistate to apply if this is of interest.